Question 1

LOCATION- What areas do you service?

Accepted Answer

We are based in the Hawkesbury area but are able to travel further please note that delivery fees may apply.

Question 2

LOCATION- Where are you located?

Accepted Answer

We are located in South Windsor NSW.

Question 3

DELIVERIES & FEES- Can I pick up my order?

Accepted Answer

You sure can DEPENDING on your order. Some items need to be set up by our staff which would require us to deliver them for you thus not available for pick up. Grazing/Gift boxes and smaller items are usally available for pick up.

Question 4

DELIVERIES AND FEES - Do you deliver?

Accepted Answer

Yes we do. Fees may apply depending on the distance of travel.

Question 5

DELIVERIES AND FEES- What are your delivery fees?

Accepted Answer

Delivery within 10km's of Belle and Beau's storage unit is free ( not including large items such as large quantities of chairs, backdrops & tables).
Anything outside this area will be negotiated between Belle & Beau Events and the hirer.

Question 6

DELIVERIES AND FEES- How far do you deliver to?

Accepted Answer

We generally deliver to Western Sydney and Sydney suburbs. If you live further we might be able to deliver, just contact us to ask. Fees do apply for delivery 10km outside of Belle and Beau's storage unit.

Question 7

DEPOSITS AND PAYMENT- Is there a minimum hire amount?

Accepted Answer

No there isn't.

Question 8

DEPOSITS AND PAYMENT- Do you require a deposit?

Accepted Answer

We require a 20% deposit on all items to confirm/secure your order.

Question 9

DEPOSITS AND PAYMENT- Is my deposit refundable?

Accepted Answer

If you cancel your event more than 6 months in advance then your deposit will be returned in full. Less any fees required to cover costs of the preparation of your contract and any other work completed by the Belle & Beau Events staff.
 
If you require to change the date of the event this may be negotitated with Belle and Beau staff.
 
If you cancel your event more than three months out, you will receive 10% of your deposit back.
 
If you cancel less than three months out, you will not receive a refund of your deposit, however, will not be required to make the full payment.

Question 10

DEPOSITS AND PAYMENT- When do I have to pay in full?

Accepted Answer

Usually 7 days prior to your event, however for large orders payment may be require in advance and you will be notified of this in your quote.

Question 11

DEPOSITS AND PAYMENT- Can you offer a discount?

Accepted Answer

At times we do offer discounts, this is up to our judgement as Belle and Beau Events. We do offer packages that already come at a discounted price.

Question 12

SERVICES- Do you offer set up and pack down services for larger items?

Accepted Answer

Yes we do for an extra fee. There are some larger items that require our staff to set them up and pack them for safety.

Question 13

SERVICES- How long can I hire products for?

Accepted Answer

Length of hire depends on your event. This time will be negoitated between you the customer and Belle and Beau Events.

Question 14

DAMAGED PRODUCTS- Do you charge a bond?

Accepted Answer

Depending on the products you hire we may require a secruity deposit 2 weeks prior to your event. This price is negotiated between the hirer and Belle and Beau Events.
Once props/equipment have been returned and there is no evidence of missing or damaged items, the security deposit will be refunded.
Please refer to our terms and conditions page for more infomation.

Question 15

DAMAGED PRODUCTS- What happens if something gets broken?

Accepted Answer

If there is evidence of damage to equipment or items are missing it will be taken from the secruity deposit. If the security deposit does not cover the damage, it will be the hirer’s responsibility to cover costs, if the equipment was directly damaged by them.
Please refer to our terms and conditions page for more infomation.

Question 16

DAMAGED PRODUCTS- What happens if something goes missing?

Accepted Answer

Again if something goes missing when Belle and Beau staff return for pick up (or when items are dropped off to Belle and Beau storage unit) the cost will be taken from the secruity deposit. If the secruity deposits does not cover the cost of the item it will be the hirer's responsibilty to cover costs.
Please refer to our terms and conditions page for more information.

Question 17

CANCELLATIONS- What is your cancellation policy?

Accepted Answer

If you cancel your event more than six months out, your deposit will be refunded in full.
 
If you cancel your event more than three months out, you will receive 10% of your deposit back.
If you cancel less than three months out, you will not receive a refund of your deposit, however, will not be required to make the full payment.
Please refer to our terms and conditions page for more infomation.
 
In the event that Covid-19 impacts your event, we may be able to negotiate a change of date or a return of your deposit.

FAQ

Frequently asked questions

LOCATION- What areas do you service?

LOCATION- Where are you located?

DELIVERIES & FEES- Can I pick up my order?

DELIVERIES AND FEES - Do you deliver?

DELIVERIES AND FEES- What are your delivery fees?

DELIVERIES AND FEES- How far do you deliver to?

DEPOSITS AND PAYMENT- Is there a minimum hire amount?

DEPOSITS AND PAYMENT- Do you require a deposit?

DEPOSITS AND PAYMENT- Is my deposit refundable?

DEPOSITS AND PAYMENT- When do I have to pay in full?

DEPOSITS AND PAYMENT- Can you offer a discount?

SERVICES- Do you offer set up and pack down services for larger items?

SERVICES- How long can I hire products for?

DAMAGED PRODUCTS- Do you charge a bond?

DAMAGED PRODUCTS- What happens if something gets broken?

DAMAGED PRODUCTS- What happens if something goes missing?

CANCELLATIONS- What is your cancellation policy?

LIKE&FOLLOW

FAQ

Frequently asked questions

LOCATION- What areas do you service?

LOCATION- Where are you located?

DELIVERIES &amp; FEES- Can I pick up my order?

DELIVERIES AND FEES - Do you deliver?

DELIVERIES AND FEES- What are your delivery fees?

DELIVERIES AND FEES- How far do you deliver to?

DEPOSITS AND PAYMENT- Is there a minimum hire amount?

DEPOSITS AND PAYMENT- Do you require a deposit?

DEPOSITS AND PAYMENT- Is my deposit refundable?

DEPOSITS AND PAYMENT- When do I have to pay in full?

DEPOSITS AND PAYMENT- Can you offer a discount?

SERVICES- Do you offer set up and pack down services for larger items?

SERVICES- How long can I hire products for?

DAMAGED PRODUCTS- Do you charge a bond?

DAMAGED PRODUCTS- What happens if something gets broken?

DAMAGED PRODUCTS- What happens if something goes missing?

CANCELLATIONS- What is your cancellation policy?

LIKE&FOLLOW

DELIVERIES & FEES- Can I pick up my order?